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    Terms & ConditionsTerms & ConditionsTerms & Conditions

     

     

    THE COMPANY

    All purchases made through stigp.net are between you (the customer) and Stig Pedersen ApS, Kronprinsensgade 14, 1114 Copenhagen K, Denmark, +45 27132179,online@stigp.net, sso@stigp.net VAT NO: 12623275

     

     

    SHOPPING

    stigp.net is a convenient way of getting access 24 hours a day to our range of collections from selected designer brands. Shopping online at stigp.net is easy. Select the items you would like to purchase and they will be added to your shopping bag. When you are ready to check out, click on Shopping bag icon at the top right hand corner and we will guide you through the entire purchase process. You can at all times view the items you have added to your cart by clicking on the shopping bag. Once you feel ready to checkout, you just follow the instructions and finally when you have made your purchase, you can lean back and we will take care of the rest. 

    We do not guarantee that all items available at stigp.net at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly by email.

     When your order is received, you can try the product in your own home and have the possibility of a 14-day return period if you need to send something back for a full refund.

     

     

    SHIPPING

    stigp.net uses UPS, FedEx, GLS and Post Denmark who usually delivers your order within 1-8 business days, depending on the country of delivery. Please note that a signature might be required when receiving the package. The couriers usually operates between 9am and 5pm during weekdays. To help ensure prompt delivery of your order, we recommend using a work address if possible. 

    You will receive an order confirmation with your tracking number as soon as we have procceseed your order, then you can easily keep track of your package.

     

     

    SHIPPING RESTRICTIONS

    Once stigp.net have delivered the merchandise to the carrier, you (the customer) will assume the risk of loss and title for the merchandise. You (the customer) are responsible for any additional taxes and duties. stigp.net is not responsible for any fees charged by customs.

     

     

    SHIPPING RATES

     

     

    DELIVERY TIME

    Denmark: 1-2 working days.

    Europe: 3-5 working days

    Rest of the world: 4-10 working days.

    All orders are fulfilled in Copenhagen, Denmark. 

     

     

    ORDER PROCESSING

    All orders placed during weekdays (excluding holidays) before 1pm will be processed the same day and will be shipped within 48 hours (subject to card clearance and stock availability). Orders placed after 1pm will begin processing on the next business day.

     

     

    HOW TO PROCESS A RETURN OR EXCHANGE 

    stigp.net accepts returns and exchanges on all items if you are not satisfied with your purchase. Within 14 days after delivery of your order, you may request the exchange or refund of the items, which you must return to us with tags and in unused condition, accompanied by the original invoice.

    If an item is returned in used condition or without tags, stigp.net reserves the right to deduct the value of the item with up to 100%.

    Packages must be returned to:

    stigp.net

    Kronprinsensgade 14

    1114 Copenhagen

    Denmark

    Please email the tracking number to: online@stigp.net

    For further questions or concerns regarding returns or exchanges, please send an email to online@stigp.net or sso@stigp.net. 

     

     

    HOW TO PROCEED WITH A RETURN

    Shipping charges on returned items are at the customer’s expense. Refunds for returned merchandise will be made to the original purchaser’s credit card or paypal account. Please note that refund times are dictated by the card issuers and are outside our control. Items lost in transportation will not be compensated for. 

    We have a 14 days return policy from the day you receive you package. The items must be return in the same condition as it was when you receive it (and with the hangtag still on). Please fill out the return papers and put it with the returned items.

     

     

    HOW TO PROCEED WITH AN EXCHANGE

    Please, send an email to online@stigp.net with a short explanation of your exchange, as well as the order no. before sending an exchange to be sure that the item you wish to exchange to is in stock. Upon the acceptance of your exchange you will be given info concerning how to proceed. Upon receipt of package, we will send you the new item as soon as possible. All exchanges are subject to availability.  The items can also be exchange and returned in one of our three shops in Copenhagen, Denmark. Remember to take you order confirmation with you. Refunds are not given back in the store .

    The store will give notice to the webshop and the refund will be made within 2-5 working days depending on your card issuer.

     

     

    WARRANTY CLAIMS

    Stig Pedersen Aps gives 2 years of warranty due to the Danish Sales of Goods Act and are applicable from the order confirmation date.

    The warranty does not include flaws, damage or wear and tear directly and indirectly due to poor handling of the item. You will have to have the order confirmation/receipt to use your warranty rights.

     

     

    PAYMENT METHODS

    stigp.net accepts Credit Cards such as Visa, MasterCard, Visa Electron, Maestro, Dankort, JCB and American Express. stigp.net also accepts PayPal.

     

     

    TRACKING YOUR ORDER

    An order confirmation will be sent to you by email as soon as your order is received. In addition, a shipment confirmation will be emailed to you once your order has been shipped. This confirmation will have the tracking number for your shipment so you can easily keep track of your order. 

     

     

    PRIVACY POLICY AND SECURITY

    Any personal information given to stigp.net will be treated with full respect to your privacy. Stigp.net guarantee that the information you enter will not be disclosed to any outside organization or third party. We may use your contact information to contact you about new products, features or special promotions, but only if you have subscribed to our newsletter service. You can unsubscribe from our newsletter service at any time. All customers paying by card are subject to validation checks. stigp.net reserves the right to delay any order if we suspect a further security control is needed.

     

     

    COPYRIGHT PERMISSION NOTICE

    Documents (including, without limitation, the trade marks stigp.net, logos, graphics, text, photos, designs, icons, images, data and software) provided in this web site are owned by or licensed to stigp.net and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from stigp.net. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

     

     

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